ORDERS
All orders should be placed on the web site and paid using our
secure
server except as detailed below (*).
Orders may be placed and paid by CREDIT or DEBIT CARD.
VISA, MASTERCARD, AMERICAN EXPRESS, DINERS CLUB and DIRECT
DEBIT cards
are accepted.
(*) Should you not wish to use the secure server you may print
out your
order and either fax to 02 9267 8288 or post to Museum of
Freemasonry
Shop, P.O. Box A259 Sydney South NSW 1235, including your
credit card
details.
Please allow 2 weeks from receipt of order for dispatch of
stock. If
items are temporarily out of stock then you will be informed
of the
possible delay time.
ORDERING GOODS
Any order placed by you in the manner described in this site
is an offer
by you to purchase a particular product or service for the
price (including
the delivery and other charges) specified on this site at the
time you
place your order. You acknowledge that, by placing your order,
you are
agreeing to pay for and accept delivery of the goods ordered
unless
you ask us to cancel that order, and we send you written
confirmation
of the cancellation, prior to the goods being dispatched to
you.
The Museum of
Freemasonry Shop may change the prices published on this website
at any
time. While every effort has been made to ensure the accuracy of
prices
and information displayed on the Museum of Freemasonry Shop
website, The
Museum of Freemasonry Shop reserves the right to accept or reject
your
offer for any reason, including, without limitation, the
unavailability of
any product, an error in the price or the product description
posted on
this site, or an error in your order. We may require additional
verification or information before accepting any order.
INTERNATIONAL
ORDERS
The Museum of Freemasonry accepts
orders from
around the world on any items which it has
in stock. Customers MUST contact the Museum of Freemasonry
Shop in advance
to ascertain availability of items, confirm payment methods
and cost of freight/shipping to
any international destination. Cost of all international
freight is the responsibility
of the customer. The Museum of Freemasonry Shop takes no
repsonsibility for
and import restrictions which might be in place in any
country, these are the sole responsibility of the customer and
should be determined
in advance. The Museum of Freemasonry Shop takes no
responsibility for any shipments to
any destination which do not have insurance cover.
CREDIT TERMS
Where a lodge or organisation has had an account previously
approved
with us then it will be necessary to post or fax a copy of
their order
to 02 9267 8288
begin_of_the_skype_highlighting 02
9267 8288 end_of_the_skype_highlighting.
Payment will be made per the Direct Debit authority.
Lodges are encouraged to obtain a direct debit card from their
bank
so that they can make such payments directly.
Overdue accounts will be charged interest at a rate of 1.5%
per month
as a late fee unless special arrangements have been made in
advance.
SPECIAL ORDERS
Special orders are those items which do not form part of our
normal
range of stock or those items which are custom made or
personalised.
PAYMENTS for special orders must be made prior to the goods
being organised
for delivery by the Museum of Freemasonry Shop..
NO returns or credit will be accepted on special orders. Once
arrangements
are in place NO CANCELLATIONS will be accepted.
Exact instructions (including any wording for engraving) for
special
orders must be received in writing before the work will be
started.
Every effort will be made to correct any defects in material
or workmanship
which may occur.
Extra time for the supply of special orders should be allowed
on consultation
with the Museum of Freemasonry Shop.
ABOUT OUR PRICES
All prices are in
Australian Dollars (AUD).
Prices and savings may vary from between the Museum of
Freemasonry retail
store and the Museum of Freemasonry Shop online store. All
prices are
inclusive of GST.
The prices advertised on this site are for Internet orders
only. Prices
on some items may differ from those available at the retail
shop located
on the Ground Floor entrance to the Sydney Masonic Centre.
Prices displayed on this site are current at the time of
issue, but
may change at any time and are subject to availability, and
are subject
to change without notice.
We reserve the right to limit sales, including the right to
prohibit
sales to re-sellers. We are not responsible for typographical
or photographic
errors on this site, including any such errors in relation to
prices.
RETURNS
If you are not satisfied with any items from our catalogue
(including
this site) then they may be returned within 30 days from
receipt by
you. All merchandise must be returned in original packing and
include
details of the invoice number, invoice date, copy of credit
voucher
(if applicable), reasons for return and contact details should
we wish
to contact you.
Credit/refunds will be made LESS a freight/packaging/handling
charge
or 10% of the amount paid for the item/s.
NO returns are allowed on special orders.
ALL RETURNS AND CREDIT/REFUNDS ARE SUBJECT TO INSPECTION OF
GOODS.
FREIGHT & HANDLING
All orders within Australia will be sent via
Australia
Post or Australian Air Express couriers. Where possible
Express Post or Australian
Air Express satchels will be used to ensure security of items
and to
enable tracking. Other freight methods will be at the cost of
the customer
and should be requested at time of ordering.
All pre-paid orders can be shipped to a post office
box. The courier service provided by Auistralian Air Express
can be sent
to a post office box..
Postage
costs are shown on the chackout page. If the order is too
bulky or too heavy
to be sent in one satchel the customer will be contacted with
the actual
postage charges. Orders may be collected if arrangements are
made. Collection
times are 8.30am to 4.30pm Monday to Friday ONLY. Collection
can be
arranged from the Museum of Freemasonry Shop situated at the
Ground
Floor entrance of the Sydney Masonic Centre, 66 Goulburn
Street, Sydney.
NSW 2000. (opposite The Family Court of Australia)
Actual postage costs are calculated via the Australia Post web
site
at ww1.auspost.au/pac/aus_parcel.asp
There is generally no extra charge for packaging unless items
making
up the order are of an unusual shape, weight or are delicate.
The customer
will be advised in all such cases.
Any items which are received damaged must be claimed against
Australia
Post.
There will be NO C.O.D. ORDERS.
PRICES
There will be a minimum charge of $6 on any postage, handling
and insurance.
All prices are subject to change without notice. We are not
responsible
for delays due to strikes, material shortages, delivery delays
or any
other cause beyond our control but will endeavour to keep
customers
fully informed of any difficulties or delays which may arise.
TITLE AND RISK
Title to the goods purchased on this site does not pass from
Museum
of Freemasonry Shop to you until we have received payment in
full for
the goods. All risk in the goods passes to you upon delivery.
DISCLAIMER OF WARRANTY
The Museum of Freemasonry Shop is providing this site and its
contents
on an “as is” basis and use of this site is at your own
risk. The content is believed to be accurate, complete,
current and
reliable at the date the information was placed on the site.
None of the Museum of Freemasonry Shop, its related companies,
affiliates,
licensors or licensees, nor any of their respective directors,
officers,
employees or agents, makes any representation or warranty as
to the
accuracy, completeness, currency or reliability of the
information contained
on this site (including in relation to any products or
services). To
the extent permitted by law, including any non-excusable
statutory obligations,
none of them will be liable or responsible in any way
(including in
negligence) for errors in, or omissions from, the information
contained
on this site.
To the extent permitted by law, the Museum of Freemasonry
expressly
disclaims all warranties of any kind, whether express or
implied, including
(without limitation) implied warranties or conditions of
merchantability
or fitness for purpose.
SECURITY
& PRIVACY
POLICY
WHY WE COLLECT
INFORMATION
You may be assured that we will always handle your
personal information securely and carefully. Among other things,
we
strictly comply with all applicable Australian privacy laws.
We
collect information so that we can provide you
with a great service. This collection means that you do
not have to repeatedly enter information into our system. This enables us to deliver products
and services to you, to complete transactions on your behalf and
to better
understand your requirements and preferences.
HOW INFORMATION IS
COLLECTED
We
store your registration and ordering detail so
that you don't have to re-enter your details every time you shop
with us.
And sometimes we add to your personal information with data from
external
sources. This is usually only done to verify the accuracy of the
information we have, and to personalise and improve our services.
Generally, the personal information we collect is supplied by you.
WHAT IS
COLLECTED
The
information we collect includes your name,
business name, address, delivery address, phone number and e-mail
address.
SHARING YOUR
INFORMATION
Your
information is not shared with any other party.
It remains protected within theMuseum of
Freemasonry Shop
system.
SECURITY
We will
always take every reasonable step to
store your personal information securely. In this way you may feel
confident shopping with us online.
Only certain members in
our
Shop, Finance and IT have
access to our customer\'s\' personal information. Their access is
subject
to strict controls and procedures.
Our e-commerce sites
use a
security measure called Secure Sockets Layer (SSL) technology. SSL
locks
all your critical information in an encrypted envelope, making it
extremely difficult for this information to be intercepted. Our
SSL
technology is the industry standard in Internet security. Such
security
uses 128-bit SSL encryption to establish a secure browser sexxion
between
us and our customers when receiving any information over the
internet.
DIRECT MARKETING AND
EMAIL
We will
only send you email or mail via
direct marketing if you choose to receive them. We
will email you in the case of
items no longer being available and to confirm and changes or
charges to
shipping which may arise
LIMITATION OF
LIABILITY
Our total liability to you (if any) in connection with this
site, or
with these Terms and Conditions of Use or any goods or
services supplied
under them, will be limited, at our election, to:
• in the case of information or services supplied or offered
by
us - the re-supply of the information or services or payment
of the
cost of doing this;
• in the case of goods supplied or offered by us – repair
or replacement of the goods, supply of equivalent goods, or
payment
of the cost of doing this; or
• the amount paid by you (if any) INDEMNITY
You indemnify us, our related companies, affiliates, licensors
and licensees,
and our respective trustees, directors, officers, employees
and agents,
from and against all actions, suits, claims, demands,
liabilities, costs,
expenses, loss and damage (including legal fees on a full
indemnity
basis) incurred or suffered, or likely to be incurred or
suffered, by
you as a direct or indirect consequence of using this site.
RIGHTS WE CANNOT EXCLUDE
The above disclaimer, liability limitation and indemnity do
not exclude
any rights which by law may not be excluded.
TERMINATION
Your ability to purchase goods from this site may be
terminated by the Museum of Freemasonry at any time without
notice. All
restrictions, licences granted by you and limitations of the
Museum of
Freemasonry liability will survive termination.
